• In case of missing/non-receipt of product, please contact us within +7 business days after receiving the product to assist you.
• If the product is found to be deformed even after normal use according to the instructions, the product We first process a recall, and if the product is found to be defective after inspection, we process an exchange or refund.
• (-> We know this may be inconvenient, but if you leave a modified photo through Naver TalkTalk, we will first check and help you retrieve it. Thank you ^^)

• [Inquiry about environmental hormones]
• It is a BPA-FREE product that does not release environmental hormones even when serving hot soup.
• When using a microwave, foods containing a lot of oil or butter may be deformed when heated to over 100 degrees. 
• Available (ex, cheese balls, steamed eggs, etc.) 
• (->Customer, for safety reasons, in the case of boiling soup, we recommend that you cool it sufficiently in the soup pot and then transfer it to a bowl before use.

• (-> Customer, When using wrap, we prohibit the use of wrap because the heat melts the wrap and affects our products. When thawing in a microwave oven, fill it with a little moisture (water) and use it to warm up without a cover.

• The ingredients of Magic Wrap (Glad Wrap) are made of chewing gum material. when used to make baby food cubes or used as a cover to prevent food splashes, the material of the wrap may stick to food or cheeks.
• If you defrost any dishware with ingredients on it, the ingredients will remain in the dish. 
• To remove stickiness, gently wipe with a dry scrubber mixed with baking soda and water, but it may need to be wiped repeatedly depending on the intensity.
• (- > Customer, didn’t you use Magic Wrap/Glad Wrap when using baby food cubes?
• Magic Wrap is made of edible chewing gum material and is harmless to consume, but stickiness may occur in the product. Please note that this is not a problem with the product and that this product can be reused as long as you use the removal method.)

• Can be used in a dishwasher. Can be used within a heat-resistant temperature of less than 100 degrees.
• (If there is a high-temperature steam drying or UV disinfection function, it is recommended to use it after disabling the mode.
• (->Customer: You can use the dishwasher, but we recommend using it below ~100 degrees. When using the high￾temperature steam mode, deformation of the product may occur. Please use it after disabling the mode^^)

• When heating foods with a lot of oil, the temperature of the oil heats up rapidly, causing deformation. 
• Check if used for cooking, not for heating food. (ex, delicious soup, steamed egg, cheese ball, beef ribs, etc.)
• Recommended for use only for heating food within 2 minutes / Caution for oily foods. 
• Never use a grill / You can use the oven range, but you must be instructed to use it after removing the grill. 
• (->Customer, you can use the microwave, but we recommend using it for up to 2 minutes. Please proceed while watching the food being thawed. ^^ If you want to modify the product, use it other than the instructions or do not check the condition of the food. It often occurs when there is no condition.)

• Most cracks have been confirmed to be caused by UVuse[UV baby bottle sterilizer] ,so the use of a sterilizer is not recommended. 
• Steamers, steamers, and baby food masters are heated using heat for a long period of time, so if the product is exposed for a long period of time, Deformation may occur.
• (->Customer, the usable heat resistance temperature of our product is less than ~100 degrees, and long-term exposure to heat is not possible. There is a risk of deformation of the product, so we advise against using it on the product detail page. )
• Dish dryer / Can be used within ~100 degrees. Instructions for use without UV exposure

Using dark-colored food in a microwave or storing food for a long time can cause discoloration.

After washing by soaking in baking soda and water 1:1 for a certain period of time, drying in sunlight is effective in removing color bleeding. 

(->If you use a food with a strong color in a stove or for food storage, discoloration may remain. Due to the nature of the Ecozen material, if you dry it in the sun after washing, it may return to its original color, but if the color is strongly stained, the color may gradually fade, so we recommend that you dry it in the sun several times before using it.^^)

Although plastic-type products are less easy to clean than glass and ceramics, they can be used without any inconvenience.

If used to contain greasy food, wipe once with a paper towel, then follow cleaning instructions.

(You can effectively remove grease by foaming baking soda and detergent together.) 

(->Customer, our product is also made of plastic and has the same cleaning power as commercial plastics. However, the cleaning power may be lower than that of glass dishes, but if you put greasy food in it, you can clean it more thoroughly by adding a little kitchen towel or baking soda to it. )

When sterilizing in boiling water, be sure to turn off the heat after the water boils, then dip it into the pot and then drain it. (You must proceed within ~20 seconds to avoid touching the surface of the pot to maintain a pretty frame.)

(->Customer, to prevent deformation of the product, you must proceed with boiling water sterilization by turning off the boiled water and submerging it in and out for 1 to 20 seconds. Please use a large pot without touching the surface of the pot, and after disinfection, soak for 1 to 20 seconds and then remove it. Please dry it before use)